Subscription Policy

Welcome to Sublizza subscriptions. By subscribing to our monthly boxes, you agree to the following terms and conditions. Please read carefully to understand how our billing cycles, shipments, and policies work.

1. Subscription Dynamics

  • Each month you will receive a box with fixed color combinations. All colors included in the subscription come in 4.5 oz jars.

  • The combinations are carefully selected for each month's edition and cannot be modified at the customer's request.

2. Billing Cycle and Shipments

  • Billing Day: Your payment method will be automatically charged on the 16th of each month.

  • New Subscriptions: If you subscribe for the first time after the 16th of the month, your subscription and payment will apply to the following month's cycle.

  • Shipping Days: Boxes will begin shipping on the 20th of each month.

3. Failed or Rejected Payments

  • If the system cannot process your payment on the 16th, there will be only one (1) second attempt to collect payment.

  • If this second attempt is also unsuccessful, your subscription will be automatically canceled.

4. Cancellations

  • You are free to cancel your subscription at any time from your customer portal.

  • To avoid being charged for the current month, you must cancel before the 16th. If you cancel on or after the 16th and payment has already been processed, that box will be sent to you and the cancellation will apply to the following month.

5. Address Changes and Returned Boxes

  • It is the customer's sole responsibility to keep their shipping address updated in their account.

  • If a box is returned to us by mail due to an incorrect or outdated address, you will need to pay the shipping cost again if you wish for us to resend it, or update the address so that the correct shipment applies to the following month.

  • If the box is returned and you prefer not to pay for a new shipment, you will be issued a refund equivalent to only half (50%) of the total paid, minus the original shipping cost.

6. Returns and Damaged Merchandise

  • Returns are not accepted for boxes or products that have already been shipped.

  • If merchandise arrives broken or damaged in transit, the customer is responsible for filing a claim directly with the postal service (USPS). Sublizza does not handle claims for in-transit damage.

  • Note: It is essential that you keep all evidence of the box, original packaging, and take clear photos of the damage, as the postal service will require this evidence to process your claim.

For any questions or additional assistance with your account, please email us at info@sublizza.com.